Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What types of leather do you use for your products?
We primarily use high-quality goatskin, cowhide, and buffalo leather. Our 'Gusti Leather nature' line is tanned using traditional vegetable methods, while our 'Gusti Leather studio' line offers more robust chemically tanned options for increased stability.
How should I care for my Gusti Leather bag?
To keep your leather supple and durable, we recommend treating it regularly with a beeswax-based leather balm or spray. Avoid prolonged exposure to heavy rain and direct sunlight to prevent drying or discoloration.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within Europe. Shipping costs vary by destination, but we offer free delivery on orders above a specific threshold mentioned at checkout.
Can I return my item if I am not satisfied?
Yes, you can return your product within 30 days of receipt, provided it is in its original condition. Please note that personalized items with custom engravings are excluded from our return policy.
Why does my new leather bag have a distinct smell?
A natural leather scent is a sign of authenticity. For our 'nature' range, this comes from the vegetable tanning process. The smell usually dissipates within a few weeks of regular use and exposure to fresh air.
Do you offer international shipping?
Yes, we ship our handcrafted leather products worldwide. International delivery times and customs fees depend on the destination country and will be calculated during the checkout process.